Refund policy

14-day full-refund commitment

For an official KeyboardShortcuts.pro purchase, request a full refund within 14 days after the provider-confirmed initial purchase or annual renewal charge, even if you have activated the app. You do not need to prove a defect or complete troubleshooting first. This voluntary window applies to both the one-year and lifetime offers; it is additional to mandatory consumer rights.

Email pashaseenainc@gmail.com with the purchase email, order reference if available, and a clear request for a refund. You can use: “I request a refund for KeyboardShortcuts.pro purchased on [date], order [reference].” Those details identify your order; never include a full card number or publish your license key. A request sent within the window counts even if we reply later.

Problems outside the voluntary window

A faulty, undelivered or materially misdescribed product may qualify for repair, replacement, price reduction, refund or another remedy outside the 14-day voluntary window. Tell support what happened and the relevant app/macOS versions; we will consider the applicable law and facts. The end of the voluntary window is not a blanket refusal of refunds.

Nothing in these terms limits mandatory consumer rights, statutory remedies for faulty or misdescribed digital content, or protections that cannot lawfully be excluded. Those rights may give you remedies beyond this policy, depending on where you live.

We do not treat activation or downloading as an automatic waiver of withdrawal rights. If a future checkout requests consent for immediate digital delivery or an acknowledgement affecting statutory cancellation, it must explain that separately and provide the required confirmation. It does not cancel our voluntary 14-day commitment.

How refunds and access work

Approved refunds will be processed through the payment seller, normally back to the original payment method. We do not require store credit in place of a cash refund where a cash refund is due. Processing and bank posting times vary; we will confirm the refund status rather than promise instant settlement. Statutory refund deadlines take priority where applicable.

A full refund ends the associated license entitlement. The activation service will revoke that grant, and the app can apply an authenticated revocation when it next connects. Offline revocation is not immediate. You should stop using and remove refunded copies. Duplicate charges or suspected unauthorized payments should be reported promptly to support and, where appropriate, your payment provider; this policy does not restrict a valid payment dispute.